Relevance of NPS in Tourism & Hospitality

In the rapidly evolving landscape of technology, the Hospitality and Tourism industry faces formidable challenges as customers are presented with abundant choices and easily accessible information. Attracting and retaining customers becomes imperative in this environment. An essential tool that aids businesses in assessing and enhancing customer relationships is the Net Promoter Score (NPS). What is…

The Outbound Travel Sentiment Score™ – the metric assesses travel international demand trends

Any industry must have a proper understanding – a deep understanding of the needs of the customers to whom the business provides products/services. However, with particularly fast and invisible operations like travel services, researching trends or demand is a challenge. So, where you need to start researching and how to choose, The Outbound Sentiment Score™…

Omnibus Survey and Its Role in Market Research

In today’s fast-paced world, understanding consumer behavior and market trends is essential for businesses aiming to stay ahead of the curve. Market research plays a crucial role in this endeavor, providing valuable insights that guide decision-making processes. Among the myriad of research methodologies available, one tool stands out for its efficiency and versatility: the Omnibus…