Overview

This solution precisely and thoroughly measures the customer experience by providing the insight of customer’s level of satisfaction during the process of using the products. This solution helps identifying the gap between customer’s expectation and the actual delivering of product or service, from that you can have the opportunity to improve customer’s experience and gain loyalty

What Included

The solution offers an in-depth understanding of:
Performance attributes map by performance and importance
The top drivers affecting the improvement priorities
Improvement opportunities

Why You Need